TERMS AND CONDITIONS OF SALE

PRELIMINARY PROVISIONS

1.1 These general terms and conditions (hereinafter referred to as “General Conditions”) apply when you, as a consumer (hereinafter referred to as “Customer”), place an order on the website www.sopkogallery.com and related pages (hereinafter referred to as the “Website”). The agreement is concluded between you and Sopko Galeria s.r.o., Hlavná 30, Košice, 040 01, Slovakia, ID: 54907802, VAT: 2121819183. Detailed contact information and other details about the company are provided on the Website. These General Conditions apply exclusively to Customers who are consumers.

1.2 To place an order via the Website, the Customer must be at least 18 years old. Sopko Gallery reserves the right to refuse or modify the Customer’s order (e.g., if incorrect personal information is provided and/or there is an outstanding unpaid debt associated with the Customer).

1.3 Sopko Gallery assumes no responsibility if products are out of stock or inaccurate stock availability information. Sopko Gallery reserves the right to correct such errors and update or change the information at any time. If an incorrect price was specified for a product ordered by the Customer, Sopko Gallery will notify the Customer accordingly and await their approval of the updated price before proceeding with the order. All images on the Website are for illustrative purposes only and do not guarantee the exact appearance, function, or origin of the product. Sopko Gallery is not responsible for any information provided by third parties on the Website.

1.4 The Website and all its content are owned by Sopko Gallery or its licensors. The information is protected under intellectual property and marketing laws. This means that trademarks, company names, product names, images, graphics, design, page layouts, and information about products and services, or any other content, may not be copied or used without prior written consent from Sopko Gallery.

AGREEMENTS AND ORDERS

2.1 Before placing an order on the Website, the Customer must agree to the General Conditions. By agreeing, the Customer commits to adhering to the General Conditions in full and acknowledges that they have read the information on personal data and cookies and agree to their use as outlined in Sopko Gallery’s Privacy Policy included in this document.

2.2 The purchase agreement is concluded when Sopko Gallery confirms the Customer’s order, and the Customer receives an email confirmation. Sopko Gallery recommends that the Customer save the order confirmation for future reference in case of any contact with customer service. The Customer may cancel their order until Sopko Gallery has confirmed it. In such cases, Sopko Gallery will refund any payments made by the Customer or the Customer’s payment/card provider in connection with the order.

CUSTOMER INFORMATION AND MORE

3.1 When registering a user account and/or placing an order, the Customer will be required to provide certain personal information. The Customer guarantees that the provided information is accurate and complete and is responsible for any errors in the information submitted. Details on how Sopko Gallery processes personal data are outlined in Sopko Gallery’s Privacy Policy, which forms an integral part of these General Conditions.

3.2 The Customer agrees to ensure that no one other than themselves uses their login details. The Customer must not disclose their username or password to anyone and must ensure that any documentation containing username and password information is stored securely, out of reach of unauthorized persons. If there is suspicion of unauthorized access to the Customer’s password, the Customer must immediately inform Sopko Gallery. Failure to notify Sopko Gallery will make the Customer liable for all purchases made using their login credentials.

3.3 If Sopko Gallery suspects that the Customer is misusing their account or login details or otherwise violating the General Conditions, Sopko Gallery reserves the right to block the Customer’s access to their account. Sopko Gallery may also issue new login credentials to the Customer.

PRICES, FEES, AND PAYMENT

5.1 Prices listed on the Website apply to orders placed through the Website. All prices are in EUR (€) and do not include payment fees or shipping costs, which are calculated separately. Prices for EU countries include 23% VAT. For non-EU countries, prices are VAT-exempt.

5.2 Customers may pay using the methods outlined on the Website. Additional details on payment options and discounts are available on the Website. Sopko Gallery reserves the right to modify payment methods if the selected method is unavailable at the time of order fulfillment.

SPECIAL OFFERS

Special promotions on the Website may have more favorable terms than those outlined in these General Conditions, such as extended return periods. These terms apply only during the promotion period and to specific products designated by Sopko Gallery. Sopko Gallery reserves the right to cancel such promotions at any time. Once a promotion ends, these General Conditions apply.

GIFT CARDS

Gift cards sold on Sopko Gallery’s Website are valid for two (2) years from the date of issue and can be used exclusively in the Sopko Gallery online store. Gift cards cannot be reactivated after expiration or exchanged for cash. Lost or stolen cards will not be replaced.

DELIVERY AND SHIPPING

9.1 In-stock products are typically delivered within the timeframe specified on the Website. If delivery is delayed beyond 30 business days without fault on the Customer’s part, they have the right to cancel the purchase.

9.2 Customers must pick up packages from designated delivery points within the stated timeframe. Failure to do so may result in additional charges.

RIGHT OF WITHDRAWAL

10.1 Customers have the right to withdraw from a purchase within 14 days of delivery. If you have any questions regarding materials, color or framing, please email info@sopkogallery.com prior to checkout and we will be happy to answer questions or send additional photos. Due to the nature of photography, colors can vary slightly from photos to real life.

10.2 The right to withdraw does not apply to digital content delivered other than on a physical medium.

10.3 Products returned must be in their original condition and packaging. Customers bear return shipping costs.

WARRANTY AND CLAIMS

11.1 Certain products may have warranties. Information about warranties is available on the Website.

11.2 Claims regarding defective products must be submitted promptly to Sopko Gallery.

11.3 Approved claims will result in reimbursement, including return shipping costs, within 30 days of receipt.

LINKS

Sopko Gallery is not responsible for external websites linked to or from its Website. Customers should review privacy policies on these external sites.

FORCE MAJEURE

Sopko Gallery is not liable for delays caused by events beyond its control, such as labor disputes, wars, natural disasters, or government regulations.

CHANGES TO TERMS AND CONDITIONS

Sopko Gallery reserves the right to amend these General Conditions at any time. Changes will take effect after being published on the Website.

SEVERABILITY

If any provision of these General Conditions is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

GOVERNING LAW AND DISPUTE RESOLUTION

Disputes shall primarily be resolved by agreement with Sopko Gallery’s customer service. Sopko Gallery adheres to decisions by the Swedish National Board for Consumer Disputes or equivalent bodies in other countries.